Please be assured that we are working hard within the practice to ensure that the continuing national "hiccups" with the E-Referral system are not unduly affecting patient referrals. If you have been referred and not heard anything within 16 working days of seeing your GP from DRSS , our local referral service, please contact us in the first instance to confirm that the referral was made.
We have also been informed today that thousands of patients have erroneously been sent reminder letters from the national referral booking line (the letter has a password to enable you to book an appointment) please ignore this letter and contact DRSS on 01626 883888.
We have been advised that a company have been calling patients, seemingly with their medical history. The company is saying they obtained this information from the patient's GP surgery. We would like to assure you that we never release your medical history without your permission. If you receive such a call please inform the police and let us know so that we can inform NHS England.
AWAITING AN APPOINTMENT
AT THE HOSPITAL?
PLEASE SEE BELOW MESSAGE
Your GP has decided to refer you for specialist advice or care. Unfortunately, due to ongoing issues with the national NHS e-Referral system, formerly Choose and Book, DRSS are unable to book your appointment with you in the normal way.
The teething problems with the e-Referrals system mean that the system is running much slower than normal and it is taking much longer than usual to handle each booking. With up to 7,000 bookings a week to make, a backlog has started to form.
There is no information currently from the Health and Social Care Information Centre (HSCIC), which provides the new software, about when the system will be running again normally.
- Alternative arrangements are now in place with local hospitals to ensure that your referral isn’t delayed during this period.
- Referrals are being reviewed in the normal way and DRSS, or your local hospital, will be in contact with you regarding your appointment as soon as possible.
- People who need a rapid referral, such as those patients with suspected cancer, continue to be seen within two weeks.
If you have not been contacted regarding your appointment within 2 weeks of being referred by your GP, please contact the DRSS Helpdesk on 01626 883 888. Textphone (minicom) users please phone 18001 and then 01626 883 888. Please note that the helpdesk line cannot book appointments.
We thank you for your continued patience during this period of disruption.
Spring Newsletter now available
Spring Newsletter 2015
The Prescription charge will be increasing from 1.4.15 to £8.20 per item.
Orchid Male Cancer Awareness Month 1-28 February 2015. This campaign hopes to raise awareness of male specific cancers - prostate, testicular and penile cancers - and to provide advice, support and information on the detection, diagnosis and treatment of these diseases. Please visit the website at www.orchid-cancer.org.uk for more information or ring the free helpline on 0808 802 0010
HEARING AID BATTERIES
We have been informed that we can only supply batteries for those hearing aids which were supplied by Derriford Hospital. We also have to sign your brown book and cannot issue them without doing so. For all other hearing aid batteries patients will need to go back to the supplier, for example, Specsavers and Express Diagnostics.
13/11/14 FRIENDS AND FAMILY TEST
Our survey is now live. Please take a moment to take the survey. You will find it at the bottom of our home page under Patient Survey.
EBOLA- if you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell, without touching anyone call 111.
Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even futher to better protect people this winter. For further information and to fill out the short online questionnaire click here.
With effect from today, the surgery results telephone number 01822 852222 will no longer be in use.
For all enquiries, please use 01822 852202.
08/04/2014Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here. 27/3/14 NHS 111 is the new number to call when the practice is closed for medical advice. If you call the surgery you will be re-directed. 26/3/14 Registration letters from NHSEngland – please respond if you get one
The NHS iscarrying out work in Devon, Cornwall and Isles of Scilly to make sure thepatient details on GP lists are accurate. Letters are being sent to somepatients, but not all.
If you do receive a letter, please either confirm your details or submit any changes.Changes can be made by returning the form in the prepaid envelope. If thedetails are correct, you can confirm by freepost, by freephone, via textmessage or online.
It is important to respond to the letter, as GP lists do get out of date over time.If we don’t have an accurate record of your name and address, then we or ahospital may not be able to contact you with important information.
We mayalso need to contact you:
· with test results
· to invite you for bowel, breast orcervical screening to protect against cancer, for example
· to offer vaccination againstinfectious diseases such as flu or measles, mumps and rubella
· to give you an appointment as part ofyour plan to stay healthy if you have a long-term illness
Please respond to the letter within four weeks, so the NHS canbe certain about your details. Otherwise, the NHS will assume that you havemoved away, and begin the process to remove you from the practice list.24/3/14 03/02/2014 - Our Patient Survey is now available at the bottom of this home page. 17/12/2013 - In the last few days we have been sending emails to patients in anticipation of a new online service, that will allow you to book appointments via the website. The new service is called 'The Waiting Room' and it is run by the same company that runs our clinical system so there is no breach in confidentiality. For more information and to register to use the new online services, click here. 01/11/2013 - The CCG has developed a ' Fair Processing Notice ' (privacy notice) to ensure that you are aware of how your information is being shared within practices and with other organisations. 19/09/2013 - Please read this leaflet on How information about you helps us to provide better care . For more information visit http://www.nhs.uk/caredata. If you DO NOT want your information to be shared please complete a form in reception. 29/08/2013 - NHS Health Checks are available for patients aged 40-74 who do not have a pre-existing chronic condition. Please make an appointment with our Health Care Assistant in a designated clinic or ring the surgery for more information. 28/08/2014 - Shingles vaccines are available for patients aged 70 (those born between 02/09/1943 & 01/09/1944) and patients aged 79 (those born between 02/09/1934 & 01/09/1935)Please book an appointment in one of our designated clinics. 04/04/2013 - The surgery email address has changed to D-CCG.YelvertonSurgery@nhs.net. Please note: this email address should only be used for general enquiries. Medical matters cannot be discussed via email. Emails sent to our old email address will not be forwarded. NEVER FORGET ANOTHER APPOINTMENT WITH FREE TEXT REMINDERS! We will soon be offering a free text reminder service. Please ensure that we have your correct mobile number by clicking on 'Your Clinical Record' on the website home page (you can just fill in your contact details if you wish).
The doctors who consult upstairs do not mind coming downstairs if you cannot manage the stairs. Just let the receptionist know when you arrive that you would prefer to be seen downstairs and they will let the doctor know.
In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety. This change will be effective from 1st June 2010.
You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby. Postal requests are also accepted. If you do not have your repeat slip, please provide a written request to include your personal details and items required.
Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time. For further information, please refer to our prescriptions page and enquire at the desk if you are interested.