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Noticeboard

23/06/2015

AWAITING AN APPOINTMENT

AT THE HOSPITAL?

PLEASE SEE BELOW MESSAGE

FROM DRSS.

Your GP has decided to refer you for specialist advice or care. Unfortunately, due to ongoing issues with the national NHS e-Referral system, formerly Choose and Book, DRSS are unable to book your appointment with you in the normal way.

 

The teething problems with the e-Referrals system mean that the system is running much slower than normal and it is taking much longer than usual to handle each booking. With up to 7,000 bookings a week to make, a backlog has started to form.

 

There is no information currently from the Health and Social Care Information Centre (HSCIC), which provides the new software, about when the system will be running again normally.

 

  • Alternative arrangements are now in place with local hospitals to ensure that your referral isn’t delayed during this period.

 

  • Referrals are being reviewed in the normal way and DRSS, or your local hospital, will be in contact with you regarding your appointment as soon as possible.

 

  • People who need a rapid referral, such as those patients with suspected cancer, continue to be seen within two weeks.

 

If you have not been contacted regarding your appointment within 2 weeks of being referred by your GP, please contact the DRSS Helpdesk on 01626 883 888. Textphone (minicom) users please phone 18001 and then 01626 883 888.  Please note that the helpdesk line cannot book appointments.

 

We thank you for your continued patience during this period of disruption.

 

 

27/3/15

Spring Newsletter now available

 Spring Newsletter 2015

 

25/3/15 

The Prescription charge will be increasing from 1.4.15 to £8.20 per item.

18/02/2015

The NEW Devon Clinical Commissioning Group is working with the British Lung Foundation and Breathe Easy Plymouth to offer support, information and social opportunities to anyone affected by a lung condition.

Monthly meetings provide an opportunity for anyone affected by a lung condition to learn from Health Care Professionals and other members. There will be a taster session for Breathe Easy Plymouth and you are warmly invited to come and join us. Attendance is free of charge. 

Breathe Easy Plymouth Taster session will be taking place on:

Tuesday 3rd March 2015 1.30-3.30pm. Refreshments will be provided.

Tothill Community Centre, Knighton Road, St Judes Plymouth PL4 9DA.

Guest speakers are Dr Sarah Baldrey, Clinical Psychologist and Martine Cane, Physiotherapist.

The group meets on the first Tuesday of each month at the above location from 1.30-3.30pm.   

3/2/15

Orchid Male Cancer Awareness Month 1-28 February 2015. This campaign hopes to raise awareness of male specific cancers - prostate, testicular and penile cancers - and to provide advice, support and information on the detection, diagnosis and treatment of these diseases. Please visit the website at www.orchid-cancer.org.uk for more information or ring the free helpline on 0808 802 0010

18/11/14

HEARING AID BATTERIES

We have been informed that we can only supply batteries for those hearing aids which were supplied by Derriford Hospital. We also have to sign your brown book and cannot issue them without doing so. For all other hearing aid batteries patients will need to go back to the supplier, for example, Specsavers and Express Diagnostics.

13/11/14 FRIENDS AND FAMILY TEST

Our survey is now live. Please take a moment to take the survey. You will find it at the bottom of our home page under Patient Survey.

EBOLA- if you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell, without touching anyone call 111.

FLU VACCINATIONS

Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even futher to better protect people this winter. For further information and to fill out the short online questionnaire click here.

 

27/05/2014

With effect from today, the surgery results telephone number 01822 852222 will no longer be in use.

For all enquiries, please use 01822 852202.

 

08/04/2014

Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here.
 
27/3/14
NHS 111 is the new number to call when the practice is closed for medical advice. If you call the surgery you will be re-directed.
 
26/3/14
Registration letters from NHSEngland – please respond if you get one

  The NHS iscarrying out work in Devon, Cornwall and Isles of Scilly to make sure thepatient details on GP lists are accurate. Letters are being sent to somepatients, but not all.

  If you do receive a letter, please either confirm your details or submit any changes.Changes can be made by returning the form in the prepaid envelope. If thedetails are correct, you can confirm by freepost, by freephone, via textmessage or online.

It is important to respond to the letter, as GP lists do get out of date over time.If we don’t have an accurate record of your name and address, then we or ahospital may not be able to contact you with important information.

We mayalso need to contact you:

· with test results

· to invite you for bowel, breast orcervical screening to protect against cancer, for example

· to offer vaccination againstinfectious diseases such as flu or measles, mumps and rubella

· to give you an appointment as part ofyour plan to stay healthy if you have a long-term illness

 

Please respond to the letter within four weeks, so the NHS canbe certain about your details. Otherwise, the NHS will assume that you havemoved away, and begin the process to remove you from the practice list.

24/3/14
 
 
03/02/2014 - Our Patient Survey is now available at the bottom of this home page.
 
17/12/2013 - In the last few days we have been sending emails to patients in anticipation of a new online service, that will allow you to book appointments via the website.  The new service is called 'The Waiting Room' and it is run by the same company that runs our clinical system so there is no breach in confidentiality.  For more information and to register to use the new online services, click here.  
 
01/11/2013 - The CCG has developed a ' Fair Processing Notice ' (privacy notice) to ensure that you are aware of how your information is being shared within practices and with other organisations.
 
19/09/2013 - Please read this leaflet on How information about you helps us to provide better care For more information visit http://www.nhs.uk/caredata.  If you DO NOT want your information to be shared please complete a form in reception.
 
29/08/2013 - NHS Health Checks are available for patients aged 40-74 who do not have a pre-existing chronic condition.  Please make an appointment with our Health Care Assistant in a designated clinic or ring the surgery for more information.
 
28/08/2014 -  Shingles vaccines are available for patients aged 70
(those born between 02/09/1943 & 01/09/1944) and patients aged 79 (those born between 02/09/1934 & 01/09/1935)Please book an appointment in one of our designated clinics. 
 
04/04/2013 - The surgery email address has changed to  D-CCG.YelvertonSurgery@nhs.net.  Please note: this email address should only be used for general enquiries.  Medical matters cannot be discussed via email.  Emails sent to our old email address will not be forwarded. 
 
 NEVER FORGET ANOTHER APPOINTMENT WITH FREE TEXT REMINDERS! We will soon be offering a free  text reminder service.  Please ensure that we have your correct mobile number by clicking on 'Your Clinical Record' on the website home page (you can just fill in your contact details if you wish). 

The doctors who consult upstairs do not mind coming downstairs if you cannot manage the stairs.  Just let the receptionist know when you arrive that you would prefer to be seen downstairs and they will let the doctor know.

 

Ordering Prescriptions

In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety.  This change will be effective from 1st June 2010.

You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby.  Postal requests are also accepted.  If you do not have your repeat slip, please provide a written request to include your personal details and items required.

Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time.  For further information, please refer to our prescriptions page and enquire at the desk if you are interested. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yelverton Surgery

Yelverton Surgery covers a large rural area extending from the north of Plymouth across to Dartmeet and Hexworthy in the east and Grenofen to the west.

We have a branch surgery at Princetown which is held Mondays, Wednesdays & Fridays between 8.40am and 9.40 am. We dispense prescriptions for patients living in the Princetown area.

We are a training practice and have doctors training to become General Practitioners working in the Surgery. They work with us for up to a year at a time.

A Big "Thank you"

Sometimes it seems that we are over burdening you with feedback requests and it is so humbling that so many of you kindly fill out the forms so diligently.

Feedback is crucial for us to maintain high standards and strive for even better ones. It also helps us to improve on the aspects we don’t do so well.

You may have been asked to fill in the Friends and Family test recently. This is an important feedback tool that supports the fundamental principle that people who use the NHS services should have the opportunity to provide feedback in their experience. This is something which NHS England (part of the Department of Health) are asking us to do at the moment. Results show that more than 95% of you are likely or extremely likely to recommend us to your friends and family if they needed similar care or treatment – this is fantastic news!

It was not long ago that we were also asking for feedback prior to our Care Quality Commission (CQC) inspection. The CQC are another public body whose role is to make sure we are up to scratch and providing safe, effective and high-quality care. Part of the recent inspection was to collect your feedback.

Feedback is also really helpful for our GP registrars who are experienced doctors who are training to be GPs. They have taken all of their medical exams and worked in hospital but spend up to 18 months attached to the surgery developing the art of General Practice. They ask for feedback from you during their training period and again really value all of your comments.

And finally, all registered doctors are asked by the General Medical Council (GMC) to provide evidence that we are up to date and fit to practice and guess what?, feedback is part of this process!

So whether it’s for the CQC, the GMC, or NHS England – we really do appreciate you continuously helping us. We love to hear the good things but also take the criticisms seriously and act on them to try and improve.

Drs. Smith, Lynch, Best, Kelly and Hanson

 

FOR OUR ONLINE APPOINTMENT & PRESCRIPTION ORDERING SERVICE

Please click here

You are now able to view any allergies recorded by the practice, if you believe these to be incorrect or not up to date, please contact reception.

The service is called 'The Waiting Room' which is linked to our clinical system.

To register, all you need to do is provide us with your email address

Please be aware that an email from the waiting room is not spam and may be found in your junk inbox.

 

Information from the Care Quality Commission
Yelverton Surgery is regulated by CQC to provide care at
Yelverton Surgery
We have not inspected this service yet
This service was meeting all government standards
All standards found to be met following our assessment of the service during registration
CQC Logo
Checking national standards in hospitals, care homes & care services.
(Site updated 23/06/2015)
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