Patient Survey 2016/2017
As in previous years, we would be grateful if you would complete our patient survey about the surgery. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable. Please click on the Patient Survey link at the bottom of this page.
HAVE YOU HAD TROUBLE MAKING AN APPOINTMENT?
In September 2016: 52 patients missed their doctors appointment, 51 missed their nurse appointment and 40 patients missed their venepuncture appointment.
This equates to the loss of: 4 doctors clinics, 3 nurse clinics and 1 venepuncture appointment.
Please let us know if you cannot make your appointment so that we can offer it to someone else.
Please also take advantage of our text reminder service and never forget another appointment. Just ask at reception and they can help!
IMPORTANT INFORMATION - YOU MAY NEED TO ACT NOW
This practice is part of the local shared care record initiative. This means that from 15th November 2015 other health care professionals will be able to view your GP health record when they are providing you with care. If you wish to opt out please inform reception or complete the 'opt out' form which you can find on the Care Data section of this website (No 2 right hand side of this page) as soon as possible.
If you have any concerns or questions please refer to the leaflet in the Care Data section or collect a copy from the surgery "Making your health records work better for you"
There is some more information available at: www.newdevonccg.nhs.uk
Please be assured that we are working hard within the practice to ensure that the continuing national "hiccups" with the E-Referral system are not unduly affecting patient referrals. If you have been referred and not heard anything within 16 working days of seeing your GP from DRSS , our local referral service, please contact us in the first instance to confirm that the referral was made.
We have also been informed today that thousands of patients have erroneously been sent reminder letters from the national referral booking line (the letter has a password to enable you to book an appointment) please ignore this letter and contact DRSS on 01626 883888.
AWAITING AN APPOINTMENT
AT THE HOSPITAL?
PLEASE SEE BELOW MESSAGE
Your GP has decided to refer you for specialist advice or care. Unfortunately, due to ongoing issues with the national NHS e-Referral system, formerly Choose and Book, DRSS are unable to book your appointment with you in the normal way.
The teething problems with the e-Referrals system mean that the system is running much slower than normal and it is taking much longer than usual to handle each booking. With up to 7,000 bookings a week to make, a backlog has started to form.
There is no information currently from the Health and Social Care Information Centre (HSCIC), which provides the new software, about when the system will be running again normally.
- Alternative arrangements are now in place with local hospitals to ensure that your referral isn’t delayed during this period.
- Referrals are being reviewed in the normal way and DRSS, or your local hospital, will be in contact with you regarding your appointment as soon as possible.
- People who need a rapid referral, such as those patients with suspected cancer, continue to be seen within two weeks.
If you have not been contacted regarding your appointment within 2 weeks of being referred by your GP, please contact the DRSS Helpdesk on 01626 883 888. Textphone (minicom) users please phone 18001 and then 01626 883 888. Please note that the helpdesk line cannot book appointments.
We thank you for your continued patience during this period of disruption.
HEARING AID BATTERIES
We have been informed that we can only supply batteries for those hearing aids which were supplied by Derriford Hospital. We also have to sign your brown book and cannot issue them without doing so. For all other hearing aid batteries patients will need to go back to the supplier, for example, Specsavers and Express Diagnostics.
Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even further to better protect people this winter. For further information and to fill out the short online questionnaire click here.
With effect from today, the surgery results telephone number 01822 852222 will no longer be in use.
For all enquiries, please use 01822 852202.Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here. Registration letters from NHSEngland – please respond if you get one
The NHS iscarrying out work in Devon, Cornwall and Isles of Scilly to make sure thepatient details on GP lists are accurate. Letters are being sent to somepatients, but not all.
If you do receive a letter, please either confirm your details or submit any changes.Changes can be made by returning the form in the prepaid envelope. If thedetails are correct, you can confirm by freepost, by freephone, via textmessage or online.
It is important to respond to the letter, as GP lists do get out of date over time.If we don’t have an accurate record of your name and address, then we or ahospital may not be able to contact you with important information.
We mayalso need to contact you:
· with test results
· to invite you for bowel, breast orcervical screening to protect against cancer, for example
· to offer vaccination againstinfectious diseases such as flu or measles, mumps and rubella
· to give you an appointment as part ofyour plan to stay healthy if you have a long-term illness
Please respond to the letter within four weeks, so the NHS canbe certain about your details. Otherwise, the NHS will assume that you havemoved away, and begin the process to remove you from the practice list. The surgery email address has changed to D-CCG.YelvertonSurgery@nhs.net. Please note: this email address should only be used for general enquiries. Medical matters cannot be discussed via email. Emails sent to our old email address will not be forwarded. NEVER FORGET ANOTHER APPOINTMENT WITH FREE TEXT REMINDERS! We will soon be offering a free text reminder service. Please ensure that we have your correct mobile number by clicking on 'Your Clinical Record' on the website home page (you can just fill in your contact details if you wish).
The doctors who consult upstairs do not mind coming downstairs if you cannot manage the stairs. Just let the receptionist know when you arrive that you would prefer to be seen downstairs and they will let the doctor know.
In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety. This change will be effective from 1st June 2010.
You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby. Postal requests are also accepted. If you do not have your repeat slip, please provide a written request to include your personal details and items required.
Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time. For further information, please refer to our prescriptions page and enquire at the desk if you are interested.