07/11/2013 - The practice will be closed on Thursday 14th November from 1.00pm for staff training. Devon Doctors will be covering our urgent calls. To contact them dial 08456 710 270. We will re-open as usual at 8.00am on Friday 15th November
01/11/2013 - The CCG has developed a 'Fair Processing Notice' (privacy notice) to ensure that you are aware of how your information is being shared within practices and with other organisations. 28/10/2013 - There was an issue with our online prescription request system between 26/10/2013 10.00am and 28/10/2013 10.00am. We did not receive any requests during this time. If you ordered a repeat prescription during these times, please re-submit your request. Please accept our apologies for any inconvenience. Thank you 16/10/2013 - The surgery will be closed this afternoon for staff training. Devon Doctors will be covering our urgent calls. To contact them dial 08456 710 270. We will re-open as usual at 8am on Thursday 17th October. 09/10/2013 - The Yelverton Surgery Autumn Newsletter is now available click here to read. The October edition of the Healthwatch newsletter is also available, which contains some useful contacts for you. 19/09/2013 - Please read this leaflet on How information about you helps us to provide better care . For more information visit http://www.nhs.uk/caredata. If you DO NOT want your information to be shared please complete a form in reception. 19/09/2013 - BOOK YOUR FLU JAB NOW! Our flu clinics are starting in October. Click here to see if you are in one of the 'at risk' groups or if you would like more information. Children aged 2 and 3 are also being offered a flu vaccination this year and can be booked into a designated childrens' flu clinic. 17/09/2013 - NHS 111 is now live in this area. Please click on the NHS 111 icon at the bottom of the screen for more information. 29/08/2013 - NHS Health Checks are available for patients aged 40-74 who do not have a pre-existing chronic condition. Please make an appointment with our Health Care Assistant in a designated clinic or ring the surgery for more information. 28/08/2013 - Shingles vaccines are available for patients aged 70 (those born between 02/09/1942 & 01/09/1943) and patients aged 79 (those born between 02/09/1933 & 01/09/1934)Please book an appointment in one of our designated clinics. 11/04/2013 - 96% of patients attended their appointments in February & March. Thank you! With the 4% of appointments that were not attended, we could have provided: 4 extra doctor clinics, 3 extra nurse clinics and 2 extra venepuncture clinics. Please let us know if you cannot make your appointment so we can offer it to someone else. Thank you. 04/04/2013 - The surgery email address has changed to D-CCG.YelvertonSurgery@nhs.net. Please note: this email address should only be used for general enquiries. Medical matters cannot be discussed via email. Emails sent to our old email address will not be forwarded. 03/04/2013 - The price of a prescription increased on 01/04/2013 to £7.85 per item. Pre-payment certificate prices have remained the same at £29.10 for three months and £104.00 for twelve months 27/03/2013 - The results of the recent patient survey, along with a report and action plan have now been published! Click here to read. Thank you to everyone who took part and to our Patient Participation Group for all their help and suggestions. 21/02/2013 - Thank you to everyone who completed a patient survey. The survey has now closed. The results and action plan will be available during March - keep an eye out on the website and in the surgery. 06/02/2013 - Welcome to our new GP Registrar, Dr Vicky McKnight. She will be with us for six months as part of her GP training. Dr Farrar has now left us to start the next phase of his training. We have all enjoyed working with him and he was very popular with patients. Good luck for the future! 02/11/2012 - BOOK YOUR FLU JAB NOW! We have now started giving our flu vaccinations. If you are in an 'at risk' group, please call the surgery to make an appointment in one of our flu clinics. For more information on the flu jab and to see whether you are entitled to a vaccination, please click on 'Flu Vaccinations' on the left hand side of the page. 01/08/2012 - Welcome to Dr Lisa Kelly who joins us as a partner today. Dr Kelly works on Monday, Wednesday and Thursday. Please see the Partnership Update newsletter for details on Dr Kelly's interests! 31/07/2012 - Following on from the Partnership Update newsletter last month, we are now back to our usual format...click on practice Newsletters on the right hand side of the screen to the latest edition 15/06/2012 - We have published a special edition of our newsletter to introduce you to the new faces at the surgery...click on practice Newsletters on the right hand side of the screen.
23/05/2012 - Following our patient survey earlier in the year, we have updated our information on telehphone services. Please see the 'Our Telephone Services' page. You can download a summary of services for you to keep at home, or pick one up in the surgery.
14/05/2012 - WE CAN NOW OFFER CARERS HEALTH CHECKS AT THE SURGERY. Please book an appointment at reception. We are still trying to identify as many patients as possible who are looking after someone. A carer is someone who, without payment, provides support to someone who could not manage without their help.A carer can be a spouse, parent, child or other relative, a friend or even a neighbour. You do not need to be claiming Carer's Allowance to be considered a carer. Please click on the Carers page on the right-hand side of the screen to let us know you look after someone and for more information on the services available. You can also complete a Carer's Registration form at reception. Thank you.
30/04/2012 - NEVER FORGET ANOTHER APPOINTMENT WITH FREE TEXT REMINDERS! We will soon be offering a free text reminder service. Please ensure that we have your correct mobile number by clicking on 'Your Clinical Record' on the website home page (you can just fill in your contact details if you wish).
18/04/2012 - The price of a prescription increased on 01/04/2012 to £7.65 per item. Pre-payment certificate prices have remained the same at £29.10 for three months and £104.00 for twelve months.
26/03/2012 - The results of the recent patient survey, along with a report and action plan have now been published! Click here to read.
15/03/2012 - The doctors who consult upstairs do not mind coming downstairs if you cannot manage the stairs. Just let the receptionist know when you arrive that you would prefer to be seen downstairs and they will let the doctor know.
03/10/11 - The Devon Virtual Carers Helpline 08456 434 435 is available for carers and enables access to a number of support services e.g. local opportunities to meet other carers for mutual support, friendship and time away from caring.
Don't forget to let the surgery know if you are a carer so that we can offer you further services as they become available.
01/08/2011 - Welcome to Dr Matthew Best who joins us as a partner today! Dr Best works on Monday, Wednesday and Friday. Please look out for our next newsletter for details on Dr Best's traning and interests!
27/07/2011 - Farewell to Dr Mallaband, who retires this week. You will be missed by us all!
Patients registered with Dr Mallaband may notice that Dr Lynch or Dr Best appears on their prescription repeat cards etc. We have to change this for administration purposes. All patients are registered with the practice rather than one particualr doctor and you still have the right to choose who you see.
25/07/2011 - Saturday Clinics. We will now be holding a Saturday practice nurse clinic once every 5 weeks. Similarly to our existing Saturday clinics, appointments must be pre-booked and are only for patients who are in full-time employment or education.
15/04/2011 - There is a new edition of the newsletter available...click on practice Newsletters on the right hand side of the screen.
15/02/2011 - Sales Calls
It has been brought to our attention that sales calls are being made to patients by someone fraudulently claiming to be a representative of the surgery.
The telephone calls are being made by a company called Sanda Wellness tel:0208 619 0745.
The caller will either ask you questions regarding your health and lifestyle or will try and sell you products e.g. pomegranate syrup, which will ‘cure all your ailments’.
This company does not have any connection with Yelverton Surgery and we do not condone the pressurised selling technique the company uses.
If you do receive a sales call from this company, please do not disclose any personal details and if possible report the telephone call to the local Trading Standards
06/01/2011 - Online Prescriptions
When ordering your prescription online, please take extra care when choosing the collection point. If you choose 'Yelverton Surgery' the prescription will be held at the practice and will not be sent to the chemist for dispensing.
In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety. This change will be effective from 1st June 2010.
You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby. Postal requests are also accepted. If you do not have your repeat slip, please provide a written request to include your personal details and items required.
For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time. For further information, please refer to our prescriptions page and enquire at the desk if you are interested.